- We were unable to find the support information for the product jabber Please refine your query in the Search box above or by using the following suggestions.
- Cisco has the Unified Personal Communicator that will work with the Mac, but it requires Cisco Unified Presence. Your only option for a Mac softphone would be a 3rd party SIP client. I can't provide any guidance on that as I haven't tried to get a SIP softphone working with any express products.
![Cisco softphone for mac free Cisco softphone for mac free](https://filedb.experts-exchange.com/incoming/2013/01_w03/627799/ipcommunicator-error.png)
Sep 29, 2012 Which softphone apps are within licence of Cisco Call Manager? And how can the licence be expanded? I work in a team of 25 salespeople, and we want to have a softphone app on our cellphones (we all have Androids and iPhones, no RIM nonsense with us lol). I am the designate networking.
Cisco Softphone For Mac
How to have the Cisco Jabber software installed on a computer.
Contract users supported by DoIT should have a case sent to General Departmental Support to have Jabber downloaded to their computer. You may also contact your local IT support to help you install the client. If you have adminstrator rights to your computer, you can follow the instructions below.
Jabber is available in the Campus Software Library. It can be installed on either Windows or Mac computers. There is no Linux client. For more about Jabber, please see Cisco VoIP - Jabber for Voice Only Overview and Sign in Information.
Please note that a Jabber account must be requested specifically for a phone number when it is set up. To use Jabber, you must have a personal phone number assigned to you. To see if your phone number has a Jabber account, you can go to the Self Care Portal Cisco VoIP - Self Care Portal. Look under My Phones. If you see Cisco Jabber for Desktop, that means you have an account. If you do not have account, you may have your authorized user place an order. ![Cisco softphone for mac pc Cisco softphone for mac pc](https://www.cisco.com/c/dam/en/us/support/docs/voice-unified-communications/ip-communicator/50994-ip-communicator16.gif)
Due to many users working off-campus due to the COVID19 pandemic, you may now download Jabber to your personally owned laptop. After campus resumes normal operations, this permission may be revoked. There is no need to install the E911 Softphone Locator on personal devices. If you are working off-campus, do not use Jabber to call 911. Please use your personally-owned telephone for 911 calls.
Windows
Cisco Softphone User Guide
- Navigate to the Campus Software Library to acquire the Cisco Jabber and E911 Softphone Locator for Windows OS installation files.
- Download Cisco Jabber for Windows
- Download E911 Softphone Locator for Windows
- Navigate to where the downloaded files were placed and double click the Cisco Jabber installer.
- Select 'Accept and Install'.
- If you are not an administrator on your machine, you will be prompted to enter administrator credentials after performing this step.
- Select 'Finish'.
- Navigate to where the downloaded files were placed and double click the E911 Softphone Locator installer.
- Select 'Next'.
- Please note, settings prompted for during installation should already be included, however, to ensure this is in fact the case, please perform the following.
- Select 'SSL/TLS (Encrypted)' and then select 'Next'.
- Provide the following values and then select 'Next'.
- Primary EGW: e911egw1.doit.wisc.edu
- Primary Port: 443
- Secondary EGW: e911egw2.doit.wisc.edu
- Secondary Port: 443
- Provide the following value and then select 'Next'.
- IP-PBX ID: 1
- Select 'Everyone' then select 'Next'.
- Select 'Next'.
- If you are not an administrator on your machine, you will be prompted to enter administrator credentials after performing this step.
- Select 'Close'.
- For instructions on signing in, see Cisco VoIP - Jabber for Voice Only Overview and Sign in Information.
Mac
- Navigate to the Campus Software Library to acquire the Cisco Jabber and E911 Softphone Locator for Mac OS installation files.
- Download Cisco Jabber for Mac
- Download E911 Softphone Locator for Mac
- Navigate to where the downloaded files were placed and double click the Cisco Jabber installer.
- Double click the Cisco Jabber .pkg file.
- Select 'Continue'.
- Select 'Continue' and then 'Agree'.
- Select 'Install'.
- If you are not an administrator on your machine, you will be prompted to enter administrator credentials after performing this step.
- Select 'Close'.
- Navigate to where the downloaded files were placed and double click the E911 Softphone Locator installer.
- Drag 'ESL.app' to the 'Applications' folder.
- Drag 'esl-startup.sh' to the 'bin' folder.
- Drag 'wss.com.esl.plist' to the 'LaunchAgents' folder.
- Navigate to your 'Applications' folder and double click 'ESL.app' to begin the service.
- For instructions on signing in, see Cisco VoIP - Jabber for Voice Only Overview and Sign in Information .
If you need further help, please contact the DoIT Help Desk for assistance
Keywords: | install ds contract vip personal owned machine computer download soft client phone jabber softphone Suggest keywords | Doc ID: | 78622 |
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Owner: | ELIZABETH C. | Group: | Voice Services |
Created: | 2017-12-07 17:33 CDT | Updated: | 2020-07-29 13:12 CDT |
Sites: | DoIT Departmental Support, DoIT Help Desk, DoIT Tech Store, Network Services, Voice Services | ||
Feedback: | 211CommentSuggest a new document |
ITS supports two softphone products, Cisco Jabber & Cisco IP Communicator, that extend SeattleU phone service to certain computer and/or mobile device platforms. Softphone applications require administrator access when installing on Windows or Mac computers. Both softphone applications provide the following services based on the user's office phone number: Civilization 5 complete edition free download.
- receive calls made to your SeattleU phone number
- make calls from your SeattleU phone number and display that number in Caller ID
- put calls on hold
- access your voicemail to listen to messages, delete messages, or change your voicemail greeting
If you require additional assistance after reading through the provided instructions, pleasefill out the Phone Support Form. For information on how to install one of our softphone options, please reference the grid below.
Cisco Softphone For Mac Download
How do I install one of the softphone options?
First, please look at the list of extensions configured for Jabber to see if your extension has been configured.
Device Type | Jabber (I'm on the list!) | (I'm not on the list.) | IP Communicator (Windows Computers Only) |
---|---|---|---|
Personal Computer | Follow the provided instructions | Fill out this form | Fill out this form |
Mobile Phone (iPhone or Android) | Fill out this form | Fill out this form | not available |
SU-owned Computer - I have admin rights. | Follow the provided instructions | Fill out this form | Fill out this form |
SU-owned Computer - I don't have admin rights. | Fill out this form | Fill out this form | Fill out this form |
Cisco Jabber
Jabber is a softphone application that turns your computer into your Seattle University telephone. The Jabber client is downloaded onto the device and allows incoming and outgoing calls to and from your SeattleU telephone number on that device. When placing calls from Jabber on your computer, your Seattle University telephone number is displayed as the caller ID.
- Available for Windows 7 or later, Mac OS 10.11 or later, iPhone, and Android Smartphones. Android tablets and iPads are not supported.
- Supports one phone line. Multiple line support may be added in the future.
- Connects to our phone system directly over the internet. No VPN required.
- Installation on Windows or Mac OS requires a USB headset.
- Most campus phone numbers allocated to an individual, as opposed to a department or call center, have been preconfigured for a Windows or Mac OS Jabber softphone. If your extension is on thelist of extensions configured for Jabber (updated monthly), you can proceed to install Jabber for Windows or MacOS if you meet the requirements listed in the installation documents below. If your extension is not on the list, please fill out the Phone Support Form.
Windows Computers:
- Cisco Jabber Installation for SU owned Windows deviceNote: To download Jabber via Software Center, please log on to the VPN at the start of your workday. ITS will publish the software to make it available in your Software Center. As soon as you see Jabber in Software Center, you can self-install by clicking on the application icon.
- Download (personal devices only)
Mac OS:
- Download (personal devices only)
Mobile Devices:
Cisco IP Communicator
Cisco IP Communicator is a softphone application that turns your computer into your Seattle University telephone. The client is installed on your Windows computer and allows incoming and outgoing calls to and from your SeattleU telephone number on that device. When placing calls from Cisco IP Communicator on your computer, your Seattle University telephone number is displayed as the caller ID.
- Available for Windows only. No other device platforms are supported.
- Supports multiple phone lines.
- Requires a VPN connection to the SeattleU network.
- Requires a USB headset.
Windows Computers: